Delivering Happiness

16 Oct

Today I finished reading a book by Tony Hsieh, the CEO of Zappos. It is called Delivering Happiness: A Path to Profits, Passion, and Purpose. Tony is really revolutionary in his approach to running and building a business. He puts the customers (both internal and external) at the center. Focusing on fostering positive relationships with vendors, employees, and shareholders is what helps make the company so successful. He has created a company where core values are more than just a few sentences in the employee manual. Their values are embedded in everything they do and is what defines the Zappos culture. Tony has applied principles from research on happiness to the structure of the company. This amazes me. Here is a CEO who is constantly trying to improve his company and make it a place where the employees enjoy coming to work and enjoy what they are doing. While reading through their culture book, which is comprised of employee views on the culture and company, it became clear to me that Tony has achieved the unthinkable. His employees genuinely like coming in to work every day. A lot of them said that their co-workers were family to them. If only every company could be like this. I only hope that when I join the workforce after college I can become part of a company where I love my job, co-workers, and boss. I feel that it is all too rare in today’s world, which is really disheartening. I understand that making money is important, but I find it sad when people’s lives revolve solely around it. Everyone needs a greater purpose in life. The same is true for businesses. Tony Hsieh seeks to use Zappos to encourage other business owners to follow his model to create more happiness in the workplace and the world. To me, that is inspiring.



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